IDIS Center shows a black screen when using any remote viewing software

With the recent updates, a privacy option is disabled by default. Anyone who uses a program such as TeamViewer or AnyDesk will not see live video through the remote session.

Resolution:

1. Go to the local PC or have someone on-site do the following.
2. Launch IDIS Center and log in.
   Note: If the screen is black, press Ctrl+Shift+D, and the IDIS Center Setup menu will appear.
3. Click System > IDIS Center Setup > System
   
    
4. Uncheck Exclude from Window screen capture. Click Apply > OK.
   
    
5. Press Alt+F4 to relaunch the software and verify over the remote session again.