Dara Kim

Issue: You need to export video directly from a hard drive removed from an I-Mobile recorder using to a PC running Windows 11.   Items needed to export video from an I-Mobile hard drive: I-Mobile ...

Dear Arecont Vision Customer,As the OEM provider for Arecont Contera Cloud, OpenEye has taken over maintenance of all Arecont Vision Web Services accounts. To provide users with the best service po...

Only 1 admin user can log in to ISS Setup at a time.Live viewing connections = 64 simultaneous remote clients per ISS server.Max live view connections per client = 4 (64 bit client PC).Max devices ...

Environment:DR Series v9.2.0DC-I6212WRX v1.2.0IDIS Center v7.0.1The door strike must be powered externally. Resolution: Verify the wiring is as follows.  Register the intercom to the NVR. Click Set...

Issue:The system needs to be accessed remotely via FEN or the public IP address.Solution:Port forwarding must be enabled on the customer router by local IT. For DR and XDI series recorders only, di...

Environment:DR series v8.8.1DC-T4538WRACamera must be added using DirectIP.Log in to the NVR using an admin account.Click Setup > Event > IDLA > Setup > click the + icon.Select an event type. In th...

With the recent updates, a privacy option is disabled by default. Anyone who uses a program such as TeamViewer or AnyDesk will not see live video through the remote session. Resolution:Go to the lo...

PLEASE READ BEFORE INSTALLING!Special Note for DC-D4511WERX and DC-D4531WERX Cameras. Please take note that the above cameras are slightly different than our standard IDIS cameras. These cameras do...

Click HERE for the API documentation.You will need to use VLC to open a network stream. Download VLC from HERE.Click on Media and select Open network stream Copy and paste the syntax RTSP stream yo...

How to perform a backupClick Service > Back Up Service Database > Enter the admin account password and click OK.Give it a file name (Example: ISS_5.1.0) and click Save. Do not use special character...