Dara Kim

Only 1 admin user can log in to ISS Setup at a time.Live viewing connections = 64 simultaneous remote clients per ISS server.Max live view connections per client = 4 (64 bit client PC).Max devices ...

Issue:The system needs to be accessed remotely via FEN or the public IP address.Solution:Port forwarding must be enabled on the customer router by local IT. For DR and XDI series recorders only, di...

Environment:DR series v8.8.1DC-T4538WRACamera must be added using DirectIP.Log in to the NVR using an admin account.Click Setup > Event > IDLA > Setup > click the + icon.Select an event type. In th...

With the recent updates, a privacy option is disabled by default. Anyone who uses a program such as TeamViewer or AnyDesk will not see live video through the remote session. Resolution:Go to the lo...

PLEASE READ BEFORE INSTALLING!Special Note for DC-D4511WERX and DC-D4531WERX Cameras. Please take note that the above cameras are slightly different than our standard IDIS cameras. These cameras do...

Click HERE for the API documentation.You will need to use VLC to open a network stream. Download VLC from HERE.Click on Media and select Open network stream Copy and paste the syntax RTSP stream yo...

How to perform a backupClick Service > Back Up Service Database > Enter the admin account password and click OK.Give it a file name (Example: ISS_5.1.0) and click Save. Do not use special character...

Issue: How to transfer from an existing (physical or virtual) system to a new system. Notes: System will be offline during this procedure. When migrating a virtual machine or transferring to a new ...

Environment:Updating ISS 5.0.1901 to 5.1.0.Verify you have the admin account password.Click Start > IDIS Solution Suite > License Tool.The Licensing Tool will appear. Currently we cannot maximize t...

StarNET Pro v3.8.0 can be directly updated to 5.1.0. No incremental update is needed.If you were using the default password it will force you to change it. The password change was made in StarNET P...