Dear Arecont Vision Customer,
As the OEM provider for Arecont Contera Cloud, OpenEye has taken over maintenance of all Arecont Vision Web Services accounts. To provide users with the best service possible, we will be transitioning all existing Arecont Vision Web Services accounts over to OpenEye Web Services (OWS) on November 2nd, 2026. Your account will continue operating as before with some changes:
- All Arecont logos and branding will change to OpenEye Web Services
- arecontvision-ws.com will automatically redirect to ows.openeye.net
Equipment running Arecont Vision software will continue to operate without complications, and no action is needed to prevent loss of connectivity or recording.
If you have an active license and wish to continue to receive software updates, you will need to update your system to OpenEye software using the following instructions:
Arecont remote clients will continue to operate, but it is recommended to migrate to OpenEye remote clients for ongoing security updates and connectivity. Arecont remote clients will receive no further updates.
If you have any questions about this process, please contact your service provider before taking any action. Service providers may contact OpenEye dealer support at support@openeye.net or call (888) 542-1103.
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