- Download the file attached at the end of this article.
- Unzip it then run the program and click Lookup.
- Highlight the camera then click Management > System Log.
- Click Find then Save.
- When the Save As window comes up, name the file then click Save.
- Click the Event Log tab and repeat the steps above.
- Send both files to technical support.
How to obtain a dump file from a camera.
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