Rise Series | Capture Log file from PTZ function

Issue: PTZ not moving 

Environment: 

•  *Rise 1 
• **Rise 2 (firmware 1.60 or higher)
• **Rise 3 (all firmware )

Purpose:

• Troubleshoot function 
• Capture logs files 

**Verify Pan and Tilt status (Menu in Rise 2 | 3)

1. When the Problem is seen Log onto the camera web page.
2. Left-click on the "System" menu
3. Left-click on the "Camera Diagnostics" submenu
4. Left-click on the "Hardware Status" and verify the status on the pan and tilt. 
   
5. Capture image and save.

* |** Verify PTZ comments are seen in the "View All Message"  (Menu in Rise 1 | 2 | 3)

1. Left-click on the "System" menu
2. Left-click on the "System Message" from the submenu"
3. Select View All Messages from the Select Filter Level drop-down menu
4. Press Clear message
5. Press the PTZ arrow up and down than the left and right arrows, and confirm functions are seen.
   
   

**Calibrate Positioner & Capture Logs (Menu in Rise  2 | 3)

1. When the Problem is seen Log onto the camera web page.
2. Left-click on the "System" menu
3. Left-click on the "Service" submenu
4. Left-click on the "Calibrate Positioner" button and the camera will start to move multiple positions.
5. Click System > Support > General. You should see an output similar to the one below.
   
   AVR 0 is for the pan motor.
   AVR 1 is for the tilt motor.
   AVR 2 is for the wiper (dependent on the model)
   
   
6. Left-click on the "Camera Diagnostics" submenu
7. Select "Log" From the "Diagnostics Services" and wait until the information is displayed. 
8. Click on "Download" and a syslog.tgz file will be generated. 
9. Please send the file to support@costarhd.com or attach it to the current ticket that the issue is being worked on.