RISE 3 | Multicast configuration / troubleshooting

Issue:

The end user is not able to view a multicast stream.

Resolution:

1. Verify the camera is at the latest firmware version posted on CostarHD.
2. Directly connect to the camera with a POE++ injector and laptop. You may need to temporarily turn off Windows Firewall or 3rd party firewalls installed.
3. Log into the camera webpage then go to Media > Stream Settings and confirm a multicast address and multicast port have been assigned for Encoder 1.
   
   
   
   
4. Go to Media > Profile Settings and confirm Multicast is enabled for Encoder 1.
   
   
5. Launch VLC then go to Media > Open Network Stream.
6. Type in the following syntax "rtsp://CameraIP/multicast/stream0" then click Play.
   
   • Example rtsp://172.18.0.82/multicast/stream0
7. If you go to Tools > Codec you will see something similar to the one below.
   
   
8. If you run Wireshark you should see the multicast output similar to the screenshot above.
   • Source 172.18.0.82 is the camera IP address.
   • Destination 239.18.0.82 is the multicast address assigned in Step 2.
   • The info column shows the multicast port 2901 assigned in Step 2.
9. If you see the output listed above, move the camera to the customer network. Repeat the steps above and confirm you still seeing the multicast traffic.