A troubleshooting report is necessary when evaluating a issue that requires additional information.

Unfortunately IDIS Center does not have the ability to pull a dump file/troubleshooting report from any TR Series recorder.

There is 3 ways to obtain this report.

USB Drive Method(Local)

Note: Use a USB drive that has been formatted to FAT32. If you have a USB drive larger than 32gb, Windows will format to EXFAT. So you will need to either use a smaller drive or use a 3rd party formatting application.

1. Insert the USB drive to any USB port in the recorder and go Setup->System->Troubleshooting Report->Click the Plus Button. Once the Report is generated, export to USB drive by clicking Export Button.

FTP Method(Local and Remote)

2. If you configure NETFS(FTP) and you will see the option to export to NETFS as well. You can find it under the Network Menu.

You must first configure NETFS first and then go back to Troubleshooting Report to see the option available when you click on Export Button.

Note: If you are accessing the system remotely. You must use DirectNDC to see the Troubleshooting Reporting button under System Menu. Please activate DirectNDC first and then attempt to export under DirectNDC

IDIS Log Viewer Application (Remote Access Only)

3. This method requires remote access to the recorder. The end user must share credentials to IDIS Technical Support in order to pull the dump file from the recorder.

Please have the customer provide the following information

• Public IP and Port or FEN (Remote Port Must be Open)
• Username and password. The credentials must have admin access.

Once that information is obtained, please have technical support pull the dump file from the recorder.