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CBI2H51IFP: Firmware upgrade error "413 - Request Entity Too Large" or "File Uploading Fail"

Hung Phan
Updated

Environment:

CBI2H51IFP version 2.4.6-X2_release
SmartManager version 2.3.3.5

Issue:

When updating via the Web UI of the camera the error "413 - Request Entity Too Large" appears.

20200221_663.png

When using the SmartManager it will error with "File Uploading Fail".

20200221_664.png

Resolution:

  1. Launch SmartManager.
  2. Right-click on the camera and select Maintenance then Factory Default.

    20200221_667.png

  3. Click Yes when prompted.

    20200221_668.png

  4. Provide camera credentials and click OK. The default username and password are admin.

    20200221_669.png

  5. Wait for the camera to refresh in SmartManager then right-click it and select Upgrade Firmware.

    20200221_672.png

  6. Click OK.

    20200221_673.png

  7. Browse to the extracted firmware update and click Open.

    20200221_674.png

  8. The update will begin. Do not power off the camera.

    20200221_675.png

  9. The camera will reboot when the update has completed.

    20200221_676.png

  10. The new version should now be displayed.

    20200221_677.png

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