FAQ: How to Authenticate the Starnet Pro Offline.

Issue:

• Installed the Starnet Pro before I had my key. 
• Added more devices to the Starnet Pro Key
• Upgraded from the Demo license
• The Starnet Pro Server is not connected to the Internet
• Customer firewall is blocking communication.

Requirements:

• A way to get a file off of the Starnet Pro Server.  Examples: USB Thumb Drive.
• Email Account to email the file to Costar Support.

Resolution.

1. If updating the licenses, verify the license key shown in the License Tool matches the license key in the PDF provided by Sales.
   
   
    
2. Click the Start button and locate the Costar Starnet Pro folder. Expand the Costar Starnet Pro folder and select License Tool.
   
3. Click Authenticate at the bottom right of the window.
   • If Authenticate is greyed out, click Update.
     
     
      
4. Select OFFLINE, then click Next.
5. Click Accept and Use if prompted.
6. Click Save…  and choose a location to save the .ixp file. Click Save.  Leave the License Tool open.
   Note: The file name can not have special characters.
7. Go to https://www.idisglobal.com/activate/activate_license 
8. Click Choose File and select the *.ixp that was just created and click Upload.
9. Download the *.ixl when prompted.
10. Click Load on the License Tool. 
11. Select the .ixl file, then click Open. The updated information will be in red. 
    
    
     
12. Click Apply, then Yes when prompted to restart.
    
    
     
13. The updated licensing will now be shown.