FAQ: How to Remote Desktop into the Starnet Recorders

Issue:

You need to get to settings that you cannot see through the remote setup.  

Pre-Requisite:

• PC with the latest version of Starnet loaded and open.
• Recorder connected to Starnet.
• If remote, the VNC ports needed to be opened in the firewall. 
  • Older Costar- Port 5900
  • Newer Costar- Port 6900

Solution:

1. In Starnet, locate the recorder on the left side under All Devices.
   
2. Right-Click on the recorder and select Remote Setup.
   
3. When the Remote Setup window opens, click on the Network icon. 
   
4. On the General tab check the box for Use DirectNDC (Older Recorders may have a tab called VNC).
   
   
   
5. Click on the Password box. A new window will open.  
   1. Click on the Password box and enter a strong password.
   2. Click on the Confirm box and enter the same exact password as the above step.
   3. And then Click OK.
      
6. The password box will close. Click Apply and then OK. 
   
7. Click Close at the bottom of the Remote Setup window.
   
8. In Starnet, locate the recorder on the left side under All Devices.
   
9. Right-Click on the recorder and select Remote Desktop.
   
10. Enter the credentials that you created in step 5 and click OK.
    

You should be logged into the recorder like you were in front of the recorder.  The VNC software is a lightweight software and will not transmit video feeds.  If you see a black box where a camera this tells us the camera is connected.