How to get the dump file from a 20 or 25 series XDI remotely using Starnet software

Issue:

Needing to pull the dump file of the NVR but not onsite.

Pre-requisite:

• PC with Starnet Loaded
• 20 or 25 series XDI already registered to the Starnet Software with admin rights

Solution:

1. Open the Starnet software and log in.
2. Click System>New Tab and select Self-Diagnosis.
   
3. Drag the recorder from the left side and drop it into the Self-Diagnosis tab.
   
4. Locate Troubleshooting Reports and click the "+".
   
5. It will generate a file. 
   
6. Once the file is done generating select the file and click the download icon .
   
   
   
7. Select where to save the files and then click Save.
   
8. Email both the .dmp and the .md5 file to support@costarvideo.com.  If the file is too big, please load the files to a dropbox or another file sharing service.