Green streaming artifacts in Milestone

Issue:

The Milestone Smart Client displays green blocks / artifacts in the images.

Root Cause:

“SV2/OMNI3 single stream RTP/TCP  has artifacts in Milestone if QP>=28.”

So current solution if this is encountered is switch streaming to UDP and set QP value  lower than 28.

Resolution:

Important Notes:

• The resolution documented below requires the Streaming Mode be set to RTP/UDP and that Windows Firewall exceptions be implemented.
• Previous versions of Milestone supported UDP as a Streaming Mode.
• Milestone no longer supports UDP in current revisions (v12.2a / v13.2a or later). The drop down menus are present but they are not functional. The resulting connection error is in their forum and affects other manufacturers as well: https://supportcommunity.milestonesys.com/s/question/0D50O00005YcxPNSAZ/how-to-debug-nonplaying-udprtp-video-stream-?language=en_US)
  
  

Validate the cameras work with UDP with the Windows Firewall disabled.

1. Change the Streaming Mode to UDP on the cameras.
2. The streams should disconnect with an error "Connection to .... Trying to reconnect..."
3. Go into Windows Firewall and temporarily disable it.
4. The camera's should reconnect and you should be able to view the Live / Recorded video in the Smart Client.

Validate the cameras work with UDP with the Windows Firewall enabled

1. The network administrator must make exceptions in the Windows Firewall.
   • RTSP = 554
   • HTTP = 80 or 8080
   • HTTPS = 443
   • TFTP = 69
   • UDP = full range
   • RTP = 10000 - 20000
2. Windows Firewall Exceptions for Milestone
   • https://developer.milestonesys.com/s/article/TCPIP-ports-used-in-XProtect-Advanced-VMS-products