Genetec: AV camera shows offline in the Server but can be pinged. AVIPU cannot discover it. Webpage will not load

April 22, 2024 21:34 Updated

Issue:

An AV camera shows offline in Genetec. It can be pinged from the Server but AVIPU on the Server will not discover the camera. The webpage will not load either.

Resolution:

From the Server launch Windows PowerShell.
Type in the below replacing the IP address with that of your camera then click Enter.
```
Test-NetConnection -Port 80 -ComputerName 192.168.1.116
```
The below examples show what a failed and successful test looks like.
Directly connect to the camera with a PoE injector and laptop and repeat this test.
- If it is successful take the results to local IT and have them verify there are no issues with any Windows Firewall settings, network firewalls, or access control lists (ACL's).