Arecont Vision IP Utility: Basic usage

Important Notes:

• AV IP Utility is for firmware version 65192 or higher.
• If the firmware is version 65191 or earlier, a different tool, Firmware Loader must be used.

For best results see the below:

• Direct connect to the camera with a PoE injector for best results.
• Before any firmware or hardware update, disconnect any devices streaming from the camera (i.e. remove it from the NVR, close web pages to it).
• Disable any firewall or security software on the workstation.
• Disable any wireless adapters.

Application setup:

1. Download and install AV IP Utility v3+ or higher: https://sales.arecontvision.com/software.php
2. Launch the application with administrative privileges.
3. The program will perform an auto discovery for Arecont Vision cameras regardless of what IP address has been assigned to the camera.
   • Cameras highlighted in yellow were just recently discovered.
   • Cameras highlighted in green are accessible.
   • Cameras highlighted in pink are on a different network scheme than the computer.
     
     
     
     
4. Double click on any accessible camera to open a web interface to it.

View Options:

To adjust camera auto discovery:

1. Click File > Preferences.
   • Update Timeout (ms): 3000 (default setting)
   • Camera Auto Discovery: Enabled by default

To manually refresh the information for a single camera:

1. Click on a camera.
2. Click View > Erase / Refresh Selected.

To manually refresh the information for all cameras:

1. Click View > Erase / Refresh All

To view detailed information for a specific camera:

1. Click on a camera.
2. Click View > View Selected.
3. The Camera Parameters window will appear.

To view detailed information for all cameras discovered:

1. Click View > View All.
2. The Camera Parameters window will appear.
   • This may take some time if there is a large amount of cameras.

Camera Options:

To manually add a camera not discovered by the software:

1. Click Camera > Add Manually.
2. Enter the camera IP address and click OK.
3. The device will populate the list.

To edit specific camera information:

1. Click on a camera.
2. Click Camera > Modify.
3. The Dialog window will appear with 4 tabs.
   • Image
   • Exposure
   • H.264
   • Network and Admin
4. Edit the required parameters and click OK.

To export camera parameters to a *.CSV file:

1. Select a camera or press Ctrl + A to select all cameras.
2.  Click Camera > Export.
3. Specify a filename and location on your computer to save the file.

To import camera parameters from a *.CSV file:

1. Click Discovery on the upper left and wait for the cameras to populate.
2. Click Camera > Import.
3. Browse to the location where you saved a previous AV IP Utility *.csv file and click Open.

To permanently save changes to the camera so they are retained after a reboot:

1. Click on a camera.
2. Click Camera > Save to Flash.

To reboot a camera:

1. Click on a camera.
2. Click Camera > Reboot.

To factory reset a camera:

1. Click on a camera.
2. Click Camera > Factory Reset and select one of the below.
   • Image settings only
   • Image and Network Settings

To set a static IP address on a camera:

1. Click on a camera.
2. Click Camera > Set IP Address and select one of the below.
   • Input IP
     • Use IP Address - Specify the IP address you want the camera to use.
     • Click OK.
     • Refresh the software or wait for it to be rediscovered at the new IP address.
     • Open the webpage to the camera and click Network. Ensure the DHCP option is not selected.
     • Verify the Subnet Mask and Gateway (if applicable) are populated.
     • Click Apply and Save or Save to Flash (depending on the model).
     • Click Save All Params at the top (depending on the model).
     • Reboot the camera and verify the settings took effect.
   • Use CSV (not common)

To reset a camera to DHCP:

1. Click on a camera.
2. Click Camera > Set IP Address > Input IP > Use DHCP.
3. Click OK.
4. Refresh the software or wait for it to be re-discovered at the new IP address.

To edit the timeout interval for a specific camera:

1. Click on a camera.
2. Click Camera > Set Timeout.
3. Adjust the time (default 3000) in milliseconds to suit your needs.

To perform a firmware update:

1. Verify the below before applying any firmware update.
   • Direct connect to the camera with a PoE injector for best results.
   • Disconnect any devices streaming from the camera (i.e. remove it from the NVR, close web pages to it).
   • Disable any firewall or security software on the workstation.
   • Disable any wireless adapters.
   • Download and extract the firmware update to your desktop.
2. Click on a camera.
3. Click Camera > Firmware Update.
4. Browse to the firmware update and click Open.
5. An Update Progress window will appear and the camera will reboot.
6. The camera should be displayed at the new version.

To perform a hardware update:

1. Verify the below before applying any hardware update.
   • Direct connect to the camera with a PoE injector for best results.
   • Disconnect any devices streaming from the camera (i.e. remove it from the NVR, close web pages to it).
   • Disable any firewall or security software on the workstation.
   • Disable any wireless adapters.
   • Download and extract the firmware update to your desktop.
2. Click on a camera.
3. Click Camera > Hardware Update.
4. Browse to the hardware update and click Open.
5. An Update Progress window will appear and the camera will reboot.
6. The camera will repopulate.

To edit the camera's NTP setting (old models are not supported):

1. Click on a camera.
2. Click Camera > Set Date/Time.
3. Choose one of the below options.
   • NTP Server
   • Local Computer System
4. Click Apply.

Discovery Options:

To enable or disable Autodiscover:

1. Click Discovery > Autodiscover.
   • If a checkmark is present, auto-discovery is on.
   • If a checkmark is not present, auto-discovery is off.

To perform a broadcast search:

1. Click Discovery > Broadcast.

To perform a multicast search:

1. Click Discovery > Multicast.

Password Options:

To reset a password on a camera:

1. Click on a camera.
2. Click Passwords > Reset Passwords > Create Nonce / Magic Code File.
3. Save and email this file to Technical Support (support@arecontvision.com).
   • Do not do anything else with the camera until you upload the file provided by Technical Support.
4. Click Passwords > Reset Passwords > Reset Passwords.
5. Click Yes.
6. Click OK.
7. Locate the key that was provided by Technical Support and click Open.
8. The camera status should change from Pwd Protected to Accessible within 30 seconds.