4K - AV08ZMV-300 Password Reset Problem

Problem

There was a known issue with v1.9 where we could not reset the password using AV IP Utility with nonce files.

Solution

1. Uninstall all versions of AV IP Utility from the customer's PC (this was not required when I tested).
2. Install AV IP Utility 2.2.3B on the customer's PC.
3. Obtain the MAC address of the computer the customer is using.
4. Launch the AvKeyGenerator.exe.
5. Enter the customer's PC MAC address then click Generate a Key.
   
   
   
   
6. Look at the folder directory where you ran AvKeyGenerator.exe from. It will have a new file called AvIpUtility Key.dat
7. Copy AvIpUtility Key.dat to this directory on the customer's PC: C:\Program Files (x86)\Arecont Vision\AvIpUtility.
8. Launch AV IP Utility 2.2.3B. 
9. Checkmark the camera then click Tools >  Password Reset > Point to the file AvIpUtility Key.dat when prompted.
10. The camera will show as accessible now.
11. Inform the customer to update incrementally to 2.4 > 2.10 > then set the admin password.