Dara Kim

The factory reset button is located under the black cover. Shut off the power supply, separate the dome cover. Insert a straight pin into the switch hole, and press down on the reset switch.Hold th...

The factory reset button is located under the black cover. Shut off the power supply, separate the dome cover. Insert a straight pin into the switch hole, and press down on the reset switch.Hold th...

Issue:The client can ping the DNS server but the error "DNS server is not working!" appears when they click Test. Resolution:Verify the firewall is off on the NVR.Setup > Network > Firewall.Use an ...

Resolution: At the remote site: From each camera webpage, go to Network > Port/QOS and change the remote port to unique numbers. The default port is 8016. In the above diagram, the ports used are 8...

Environment:CR3210XDI-3TB v3.8.2DP-DE2108Image seen:Resolution: DP-DE2108 is not compatible with the 10XDI series. 

Environment:DD-DD1316CMIPVM25XDI v8.8.1Cameras added to the decoder will need to have a password set on them before it can be added.From the NVR > Setup > Camera > General > Click the password dots...

Environment:Contera version 3.2.7.293DC-D4236HRX Resolution:Download and run the IDIS Discovery tool. The file is attached below.Right click the camera and select "Remote Setup". Enter a password a...

Product Features IDIS Center is software for monitoring live videos and playing recorded videos acquired from compatible devices. It provides the following features:• Remote surveillance of live vi...

Download IDIS Center v6.7.0 for I-Mobile System (at the time of this writing) by clicking HERE. Download WebView2 runtime by clicking HERE. An Administrator account is required. Prior to installin...

Device groups can be used to logically organize cameras (interior cameras, exterior cameras, 1st floor, 2nd floor, etc.) Click System > IDIS Center Setup > Device. Click Device Group. (There is de...