Hung Phan

Issue:  Restore back to default  Password issue  Procedure: Restore default: Press and hold the "Reset" button for 10 secondsNote: Use a paper clip to hold the button down.  The User name and p...

Issue: Status shows Inaccessible or Conflict The camera IP address needs to be changed Download AV IP Utility from here: https://sales.arecontvision.com/software.php Problem: The Arecont camera ...

The following Camera series require a Lens Spacer:  ConteraIP MicroDome Duo MicroDome LX ConteraIP Omni LX Contera Lens Spacers part number: M003591-01   Note:  Refer to the manual for changing...

You can still access Costar Video FAQ's through the following URL: https://support.costarvideo.com/  

You can still access CostarHD FAQ's through the following URL: https://support.costarhd.com/  

You can still access Arecont Vision FAQ's through the following URL: https://support.arecontvision.com/  

Issue:  Contera CID/CLD series camera image can remain dark even with the IR enabled.  Resolution:  Login to the camera web page. Click on the "Image" menu Use the slide-down bar to get to "WDR M...

Issue: Forgotten Password  Hardware/software Environment: Omni G5 AV20576DN-xx Procedure: Reset to Factory Default While the camera is powered on, Press and hold the reset button for 2 to 5 s...

Issue:  How to configure the camera for Corridor View.   Resolution:  Corridor View is a setting within the camera that can be configured for 90 degrees of change of view for a better view down any...

Issue: The integrator needs to obtain the serial number of the camera for warranty validation.   Resolution: Option 1 The serial number for all RISE series cameras is located on the housing shown b...