Hung Phan

Purpose: Troubleshoot ( VMS does not display video ) Video issue  Resolution: Download and install Wireshark. Launch Wireshark. Click Capture > Options (Ctrl + K). Click the Options tab> Set Sto...

HLA-386   The Timing has changed w/ beep sounds.   (while the unit is on) pinhole Factory reset button procedures  - Press & hold w/in 2.5 sec, a single beep - Release w/in 5 sec, two beeps to    I...

To Enter a Support Request via the Online Portal, go to the Product Website and Search for the Support Link which will redirect you to the Portal as seen below:      To Engage Support via Phone: ...

Below you'll find the details on the significant enhancements planned for the Contera Web Services’ permission structure. These updates are designed to bolster security, streamline administrator co...

Issue:  JQuery v1.9.0 Vulnerability was detected on the latest release of 20 Series XDIs v7.5.3   Resolution:  The JQuery vulnerability is caused by WebGuard being enabled for HTTP interactions.  T...

To turn Sequencing ON or OFF:   Press the MATRIX SEQ button on the controller.

To Set Home Position:  Move the camera to the position they want to call home.  Press 1 and the home button. You will see an on-screen prompt.  Move the camera and then hit the HOME button. If it ...

The CX4500 System Control Keyboard can control up to 256 PTZs and 8 CX3208N matrices. In a typical Walmart/Sam's Club application, it will control an average of 32 PTZs and one (1) CX3208N matrix. ...

**NO CHANGES should ever be made at the PTZ dip-switch bank located on the top of both the CDT2H22MT and CDT2H22MTO.** For multi-dome installations, it is recommended that only one (1) PTZ be insta...