Hung Phan

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Recent activity by Hung Phan Recent activity Votes
  • RISE: Night time image setting recommendations

    Issue: The customer stated that the nighttime image quality needs to be optimized. Environment: RISE 2 v1.61.7766+ (no patch needed)  RISE 3 v2.0.1835 supported firmware only  Resolution: Log in...

  • FAQ: How to configure Port Forwarding

    Issue: I can see my DVR when I am on the same network but cannot see it when I am off of that network.  Why is that? Solution: The reason why you cannot see it off of the network is that the firewa...

  • How to discover Helios cameras

    Environment: CohuONVIFDiscovery Software (attached below) Helios Series  Procedure: Run the CohuONVIFDiscovery.exe file (7500Discovery.exe). Click to start it The CohuONVIFDiscovery window will ...

  • Helios Viewer Software

    *Please note that Internet Explorer support for the Helios Products has been discontinued, and the Helios Viewer Software is recommended to be used for configuration settings.  Environment: 3120HD...

  • How to use Firmware Loader

    Important Notes: Please note if this is an obsolete camera or is out of warranty, you are updating at your own risk. If the camera fails during the firmware update, we will not be able to repair ...

  • Recommended settings for cameras over cellular or WAN connections.

    Environment: Rise2 Rise3 Rise4 Issue: Customers are trying to update their cameras over a cellular or WAN connection. Resolution: Ensure the camera is on the latest firmware: https://costarhd.co...

  • DR-6500 Factory Reset Method Timing

    HLA-386   The Timing has changed w/ beep sounds.   (while the unit is on) pinhole Factory reset button procedures  - Press & hold w/in 2.5 sec, a single beep - Release w/in 5 sec, two beeps to    I...

  • Costar Utility | Reset the Camera Database

    Issue: If you are unable to log in as the admin user or your list of cameras becomes corrupted. Purpose: Deleting the database file removes all cameras, users, and Camera Utility settings. If you r...

  • RISE: Assigning a Static IP to the camera

    Set your computer IP address to the same subnet as the camera system IP address: Right-click Start > Network Connections > Change Adapter Options Right-click the local Ethernet adapter and select ...

  • Octima 3440HD | How to update firmware

    Equipment:  344xHD-1000  Factory default Ip address information:  IP Address: 192.168.2.150 Subnet Mask: 255.255.255.0 Gateway: 192.168.2.1 Factory Default User and password: Administrator Lev...